8.12A ISS 2020 Vision: Health & Well-Being in the WorkplaceThrough Best in Class Service Experiences
Friday, October 20, 2017 11:45 AM - 12:45 PM
Venue: George R. Brown Convention Center
Room: 320A

This presentation will provide insights into creating best in class workplace experiences that promote employee health and well-being via user-centric service design and management. The presentation will be developed using inputs from the sixth capstone whitebook -- ISS 2020 Vision: Creating best in class workplace experiences; ISS, CIFS & CoreNet Health & wellbeing survey; and case studies. Health and well-being in the workplace is a critical challenge facing workplaces around world. Office workers are increasingly suffering from a range of stress and lifestyle related illnesses and challenges. At the same time, workers are becoming less attached to their employers and working from a range of work settings. At the same time, technologies are enabling innovative ways to monitor and intervene in promoting employee wellbeing. These developments raise fundamental questions: how do we integrate work into our lives and to what degree should “corporate interventions” occur? Using technology and the built environment as enablers, facility management professionals will increasingly need to offer user-centric service approaches that also reflect, support, and improve core organizations’ strategic objectives, brand, organizational culture and productivity that also ensure employees’ long-term wellbeing. These requirements are being driven by the global competition for talents, where talent attraction and especially retention become central to organizational success, and by rising health care costs from stress and lifestyle related illnesses. Creating best in class workplaces in global organizations requires a “glocalization” approach and framework that balances the need for global workplace strategies and standards adapted to local cultural requirements and user journeys so facility managers can identify and serve end-users at the most value adding, in a health and wellbeing perspective, touchpoints. This will enable us to investigate how health and wellbeing of end-users can be promoted and tailored to local requirements.

Learning Objectives/Outcomes:
Know-how and actionable steps that promotes employee health and wellbeing in the workplace
Provide strategies to incorporate health and well-being services adapted to local preferences
Use service design and management to deliver experiences at the most value generating moments
Comprehend the work, workforce, and workplace trends shaping health & wellbeing
Levels of Learning
300 level
Topic Category:
Mr. Peter Ankerstjerne, Chief Marketing Officer, ISS World Services A/S
Mr. Jeffrey Saunders, Director, Copenhagen Institute for Futures Studies