8.10 CAFM: From Transaction Management to Decision Guidance
Friday, October 20, 2017 11:45 AM - 12:45 PM
Venue: George R. Brown Convention Center
Room: 351E

The role of technology providers for facility and workplace management is evolving from traditional CAFM – which is mainly about transactions, like tickets, work orders, reservations, moves, etc. – to a world of data science and decision guidance. Transactional data is getting increasingly linked to IoT data in the field, to BMS data and financial data, in order to guide different personas to take better decisions. One persona can be the workplace manager/facility manager using the data to reschedule their maintenance, or to reschedule the way their cleaning is set up for a given day, or to redesign the workplace to be a better fit with the user needs. Or it could be the end user who needs guidance on where to go sit, who to interact with or how to spend their day in the most productive way, not wasting time looking for rooms or people. Guidance could also extend to wayfinding or even health monitoring, with suggestions like take the stairs or eat this type of food, or do a standing meeting. So CAFM is going beyond the transactional management or asset register to becoming the decision support tool based on some quite advanced artificial intelligence and algorithms, but presented in a very simple, consumable way for the different personas that need the information.

Learning Objectives/Outcomes:
Growing awareness of the shift from traditional CAFM to smart workplace guidance
Understanding the role of (big) data and data science
Describing how FMs can benefit from this evolution
Describing how building occupants can benefit from this evolution
Levels of Learning
300 level
Topic Category:
Carl Fransman, MCS Solutions
Daniel Stonecipher, IMMERSIVx, Inc.