4.10 How Analytics is Changing the Face of Facilities Management
Thursday, October 19, 2017 4:15 PM - 5:15 PM
Venue: George R. Brown Convention Center
Room: 351E

Facilities management is a $500B fragmented industry. Decisions are often driven by gut, not by data. Today's Facilities Manager is a business manager whose decisions directly impact the brand and is responsible for optimizing their stores/locations for best in class customer experience and sales. Now more than ever, facilities teams need state-of-the-art tools and Business Intelligence to manage their programs and stay competitive. Learn how advanced analytics capabilities today are allowing Facility Managers to make data driven decisions that can bring about process improvements and cost savings. Also learn how Bloomin Brands, a 1200+ restaurant chain changed how they managed their facilities by leveraging data and analytics available to drive decisions and enhance and simplify the Restaurant Manager experience.

Learning Objectives/Outcomes:
The importance of analytics and the new role it's taking in the Facilities Management Industry.
How to leverage service and cost data to make better decisions.
Discussion of tools and technologies available today in the industry.
Use Case: How Bloomin Brands used analytics to change how they manage their facilities.
Levels of Learning
200 level
Topic Category:
Mr. Sid Shetty, VP, Marketplace Strategy & Experience, ServiceChannel
Mr. Jon Ahrendt, Director of Facilities, Bloomin' Brands