1.10 The Effects of the IoT, AI, Big Data etc. on the Processes and Cost of FM in Hospitals
Thursday, October 19, 2017 8:00 AM - 9:00 AM
Venue: George R. Brown Convention Center
Room: 351E

The presentation deals with the digitalization and automation of the Facility Management processes in the hospital and deals with the effects that the Internet of Things (IoT), Artificial Intelligence, Big Data etc. can have on the processes and costs of facility management in hospitals. With practical examples from the health care sector, the speakers will show you which optimizations are already possible with the use of process simulations, RFID codes, IoT, sensors, as well as with automated guided vehicles and Big Data and which will be available in the 3-5 years to come. It also examines how these achievements affect the provision of FM services in hospitals. For example, the Iot makes it possible to proactively trigger service processes using sensors sending specific "prompts" to employees to request service provision. Process simulations support the planning of the optimal building layout and thus contribute to a some-times massive reduction of the paths and to a corresponding increase in efficiency in the hospital. RFID codes assist hospital staff in buying durable food, consumables and medicines in the right quantities and at the right time, to store them optimally, transport them to the end customer efficiently and at the right time or to provide information about the location of mobile devices and maintenance cycles. Sensors in conjunction with Big Data allow to collect and evaluate various data on room occupancy and climate and, if necessary, to make necessary adjustments quickly and easily. The automatic transport of food, bed linen, consumable material and waste within the hospital premises are also based on Sensors and RFID codes and enable the orderly and accurate delivery of the ordered goods to the kitchen, to the ward or to the operating room. Access control and other security systems also communicate with each other using the IoT, thus contributing to a safe and healthy environment for patients, visitors and employees. Servicing robots to be used for the cleaning of floors or windows do not appear to be fully developed at this time, but they are also likely to be introduced to the hospitals in the next few years. Finally, the presentation discusses whether the above-mentioned changes can equal the current quality of service provision, or even increase it, and what is important already at this point in the case of renovation and new construction.

Learning Objectives/Outcomes:
identify the possibilities of the current IoT, AI etc. in the hospital environment
discuss the benefits of process simulation when planning new buildings
recall the funtioning and interactions of automated guided vehicles
describe the current development of cleaning and other service robots
Levels of Learning
300 level
Topic Category:
Ms. Karin Schaad, Senior Business Consultant, ISS Facility Services AG
Dr. Alexander Redlein, University Professor, Vienna University of Technology