DD4 From FM to Workplace Management
Tuesday, October 17, 2017 8:00 AM - 2:30 PM
Venue: George R. Brown Convention Center
Room: 351C

Our industry is in transition ad we’re at the dawn of a new era. That of Workplace Management. Building on a solid baseline of FM operational excellence, our industry is well placed to deliver new sources of strategic value by maximising the performance of the ‘workplace experience’, and delivering and managing infrastructure that is consciously aligned to the drivers, volatility, desires, personality, recruitment and productivity needs of organisations. This workshop sets out a strategic context for those changes, articulates a new role ‘The Chief Workplace Officer’ and provides delegates with a management framework against which to review and develop new Workplace Management capabilities. The nature of work and the workplace is changing. Work is no longer just in the office and the workplace is no longer just space. Competition is raging in most sectors, driving organisations to seek to maximise the performance of their people, manage their workplace utilisation and generate competitive edge from every capability within their control. The management of the workplace is a key and often untapped resource in the battle for superior performance.

This session will cover the following topics in an interactive and engaging style.  

 Scope and introduction to Workplace Management and its link to Facilities Management

The Changing Business World and Mega Trends and their implications for work and workplace

  • Knowledge work, recruitment and retention
  • Talent management
  • Competitive pressures,
    Internet of things, technology,
  • Demographics

The Changing nature of work and workplace – not just buildings:

  • Mobility
  • The rise of Knowledge Work and the implications for organisations and the workplace
  • Re-thinking productivity and knowledge work
  • Workplace evolution

The ‘workplace experience’ and its significance to organisations

  • Experience missions
  • The multi- sensory nature of experiences
  • Emotion
  • Translating organisational personality into workplace experience

The emerging role of Chief Workplace Officer

  • Space & workplace experience design
  • Technology
  • Productivity
  • Capabilities & skills

The Workplace Management Framework

  • What it is
  • Purpose
  • Who it is relevant to
  • How it can be used

Framework Management Capabilities

  • Strategic Management
  • Client Relationship Management
  • Performance Management
  • Risk management
  • Improvement management
  • Change Management
  • Project Management
  • Resource Management
  • Capacity Management
  • Supply Chain Management

Learning Objectives/Outcomes:
Understand and articulate the impact of major strategic trends on work, the workplace and workplace management
Articulate the what, why, how, when of Workplace Management and articulate the difference between Facilities Management and Workplace Management
Understand how different management capabilities link together
Be able to understand how to apply the Workplace Management Framework to their own organisation
Topic Category:
Andrew Mawson, Founder and Managing Director Advanced Workplace Associates (AWA)
Chris Hood, Director of Consulting, US, Advanced Workplace Associates (AWA)