Over the past two years, the workplace has undergone transformation at an unprecedented pace. Fueled by the COVID pandemic, many organizations have adjusted their operations to deal with the risk of infection. Keeping the workforce safe has been paramount. As many trendwatchers and workplace strategists rightfully state, the pandemic significantly accelerated workplace developments by several years. But what are these transformations really? And what do they imply for facilities planning, management and operations? How can new hybrid workplace models provide for enhanced resilience? How can we professionalize the hybrid workplace to ensure health, safety and efficient, uninterrupted business operations, as we do in the traditional workplace? And what does that imply for workplace information systems? This session will review the major lessons from the two years that we've just experienced, and provide practical solutions for managing the hybrid environment.