Conference Sessions

Digitalization has accelerated the pace of change around the world and transformed the way we live and work. The demand for connected solutions is increasing every day from both customers and passengers.

Customer Panel Discussion moderated by JLLT’s Matt Tansey, Sr. Product Marketing Manager for JLLT Corrigo

Ready for what may come next in the workplace

Direct from the IFMA Executive Summit, we will be sharing the learnings and insights from the FM industry’s top minds and how they are championing winning digital transformation strategies.

Digital transformation is, and will continue to be, a priority for the FM profession. After making great strides — particularly through a time of disruption — the profession has come out stronger and more resilient than before. The next phase is now underway and FMs will need to upskill and retool to level up their facilities once again.

This session will help retool FMs with the tech know-how to not only embrace, but come out on top in the next phase of digital transformation, including:

• Looking at the leaps and strides FMs have made so far
• Identifying what is holding FMs back and what challenges need to be overcome
• Equipping the profession with the tools and tech know-how to win in the next phases of workplace digital transformation

95% of employees want more flexibility. As flexible/ hybrid working is being embraced by organizations around the world as a legitimate means to save rent and attract talent, do you know its impact on YOUR workplace? Sharing workforce analytics results from over 20,000 participants, you will learn what employees really want and how to leverage this information with your management to align them on a path to modernization. Organizations must transition their business to reconcile with today’s workplace transformation. When this doesn’t occur, ROI is insufficient, the organization’s strategy stalls, and the talent starts to reevaluate their own career paths. This session will cover the benchmarking results of our workforce analytics survey of over 20,000 global participants of executives and individual contributors across multiple industries. We will connect the workforce analytics to how FMs can prepare themselves for the future.

Ignite FM! is a competition where students working in teams are given a complex real-world facility management problem to solve and develop a presentation in a short period of time. Team presentations are made to an audience of professional facility managers along with judges. The students who participate in Ignite FM! Competitions are given the opportunity to present their solutions before recruiters seeking much needed talent due to the high numbers or retirees in the field. The winning team shares a monetary prize.
Moderator: Michael Schley, IFMA Fellow, Founder and Board Member, FM:Systems
(No CEU available)

The pandemic gave rise to the “hybrid workplace”, a model that gives employees the flexibility to work from many places, including home and office, depending on preference and business needs. Organizations need to use the right data to ensure they can continue to optimize all the places people work, while maximizing employee productivity and engagement. In this presentation, Allsteel will provide insights on why adaptable environments make hybrid work and the hybrid workplace effective. Then, learn how one Tango/AgilQuest customer leverages utilization data to design, implement, operate, and measure their Hybrid Workplace and balance employee flexibility with management control.

Design for the Future of Work Through Robust Yet Agile Pilots
We believe FM professionals play a pivotal leadership role: they can drive the developing and testing of workplace strategies that bring their organizations’ vision and purpose to life. We explore how FM professionals can take initiative to identify and create pilot programs that inform and influence their organizations’ future-of-work transformations.

Creating a Living Lab
Future of Work is modeled through a unique space concept called Studio/ Living Lab which focuses on being highly collaborative, fostering a deep culture of professional partnerships, enhanced client – employee relationships in a highly engaging hybrid environment. The space model also revolves around many sustainable goals such as health and wellbeing, diversity, and inclusivity, sustainable communities that are environmentally responsible, aiding in work and economic growth. The model cuts through traditional thinking and processes to produce a highly scalable workbench from which to drive the future of the workplace. An overview of approach to technologies and the significant role technology plays in this exercise.

As the workplace inherently diversifies, organizations must think seriously about supporting their employees in navigating the workplace of choice, including the one component that they will carry along: their digital workplace. Rapid change and the need to integrate the physical with the virtual require organizations to adopt an experimental mindset to leverage these changes to survive and evolve in the new era of work.

This session we will provide insights around the latest ‘return to the office’ workplace trends and the rise of the Workplace Experience. We will provide guidelines on setting up a hybrid program that fulfills corporate goals (attracting & retaining talent, employee productivity, satisfaction & well-being, DE&I and SDG); look at emerging employee demands for things like flexibility, trust, and the right mix of Workplace, Work Setting, and Work Style; and discuss how Workplace Experience combines all the physical elements of the work environment to drive worker productivity, emotional connectiveness, and culture.

As we celebrate our 10^th anniversary and the publication of our 6^th standard, the ISO Facility Management Technical Committee, ISO/TC 267, continues to do its part to gain recognition of FM as a distinct profession. After a brief review of our journey over the last decade, we will then demonstrate how these FM standards contributes directly to the sustainability, productivity, liveability and resilience of the built environment, and how they can be used as a tool for you to promote a professional approach to delivering real added value to the organizations that you serve.
Objectives:

• Articulate the benefits of international FM Standards
• Understand the practical application of ISO 41000 as a framework for your FM service delivery
• How the ISO 41000 align with the U.N. Sustainable Development Goals

Increase awareness and support the development, implementation and maintenance of effective facilities management regimes in all sectors of industry and commerce worldwide.
How the International standards drive the future of FM 2030 in bringing in global alignment, strategy, standardization and integrating human factors with technology.

This talk will begin with the story of FMS pbc, a Kentucky-based janitorial provider that incorporates social good into its business model to better lives AND tackle some of the toughest challenges in the cleaning industry. FMS pbc is the first B-Corp certified janitorial service in the world, the first public benefit corporation in Kentucky and their innovative social programming has helped employees move towards physical and financial wellbeing.
The second part of the talk will challenge the ways we view and work with janitors and janitorial services. By identifying common practices and citing specific examples, Koloms will ask attendees to reconsider the dynamics between FMs and the people that clean our buildings. Ultimately, we’ll explore how the FM industry is perfectly suited to better the lives of some of our most vulnerable fellow citizens.
Attendees will come away from the session with a clearer view of the future of janitorial work as a new workforce requires and demands innovative employment practices.

Get inspired by the experts – Expand your connections and advance your sustainability program!

Take aways from this presentation include:

• Turn your company’s mission into an actionable roadmap
• Develop effective metrics and gain budgetary buy-in
• Uncover you in-house advocates and identify the ideal external partners

Objectives: Understand the evolving role of FMs in sustainability, resiliency, and ESG

1. Empower FMs to take a leading role in sustainability with data and technology
2. Address common downfalls of FM communication and provide practical solutions
3. Understand the connection between FM and sustainability in hybrid workplaces

Workplace strategies have evolved dramatically due to the pandemic, adopting more agile approaches to allocating, scheduling, and managing commercial spaces. Borrowing from business agility thinking, this discussion will center on core steps to achieving business agility, advancing utilization and occupancy metrics for better space planning, and critical technologies for workplace success.

• Employer’s Life Safety considerations.
• Is it possible to profile an Active Shooter?
• How to respond if you’re in a conference room, loading dock, cubical farm, hallway, bathroom?

COVID 19 taught us that all the crisis plans your workplace is supposed to have require crisis communications with internal and external audiences. Yet most employers have not planned, trained, drilled or exercised these important procedures and systems—and the people who run them—ever or on a regular basis for emerge

Speaker(s):

Over the years, building owners and facility managers have been on a quest to create intelligent buildings. Just as consumers have added more smart technologies and systems within their homes, building owners and facility managers have added intelligent systems, building apps, and more. From building automation systems and lighting to security and elevators, everything is on a network, and everything has sensors. Many of these smart systems were designed to enhance building operations and the experience for occupants. Unfortunately, hackers are increasingly focused on buildings as targets and are breaching building technologies, networks, and systems. Are the systems in your building secure? Is your chief information officer aware of how many systems are being utilized for building operations? How would you respond to a building outage caused by a ransom-demanding cyber attacker?

Presentation objectives:

• It is not whether you have an intelligent building or do not have an intelligent building. If you’ve installed any contemporary smart building systems from BAS and lighting to security and elevators, you have made your building more intelligent but also more vulnerable to cyber-attacks. Does your facility’s operating plan include cyber governance, threat detection, vulnerability and penetration testing, and incident response planning?
• Why do hackers target building systems?
• Attendees leaving this discussion will understand best practices related to identifying and maintaining cyber-secure intelligent building systems as well as how to develop a comprehensive roadmap of actions necessary to mitigate cyber threats.

Facility managers are charged with supporting healthy and productive indoor environments for building occupants. The air quality in these spaces can be affected by construction and operational processes including ventilation and cleaning. With the flux of tenants and occupants, there is a constant flow of materials in and out of a facility and personal sensitivities to chemical and environmental hazards vary among occupants. In this session, you will learn about today’s chemicals (and other pollutants) of concern to occupants- like PFAS, phthalates, formaldehyde, pesticides, antimicrobials, molds, viruses and even PM 2.5 – their sources and how you can reduce their presence though proper material selection, space planning, cleaning, ventilation, and simple monitoring. Understanding how real-world conditions will impact the presence of these pollutants in a space is essential to crafting your own management and control plans. Toolkits and mitigation strategies will be shared with you to put into practice knowledge gained.

The success of remote work has reimagined how and where corporate business gets done and has proven to have incredible staying power into the foreseeable future. Executives calling on employees to return to the office have been met with staunch push-back and resignations as workers fight to keep their flexibility and freedom while working remotely. To accommodate this evolving hybrid workplace landscape, the office continues to adapt – requiring more enhanced AV collaboration technology than ever to ensure inclusivity and equal representation of the workforce, regardless of location.

Join AVIXA’s CEO, Dave Labuskes, as he shares his first-hand experience dealing with the challenges and successes of this return-to-office divide while managing a globally distributed workforce. This session will also highlight ways Pro AV technology can enhance FM operations and create a more positive and inclusive employee experience. Through this thoughtful discussion around our new reality of blended workplaces, Dave will also present data from AVIXA’s Market Intelligence team to support the latest Pro AV buying cycles and address the current issues surrounding the supply chain.

The built environment contributes around 40% of global CO₂ emissions with almost half coming from energy used in buildings. Newly constructed buildings are more energy efficient, however 80% of the buildings that will exist in 2050 already exist today, making decarbonization a major priority to achieve net zero carbon!
Digital Buildings SVP Andre Marino leads a panel of Schneider Electric experts to discuss the imperative to reduce carbon emissions, and approaches for achieving more sustainable buildings.

Music City Center makes it a priority to focus on environmental sustainability. Designed by Atlanta-based Thompson, Ventulett, and Stainback Associates and Nashville-based Tuck Hinton Architects and Moody-Nolan Architects, the 1.2 million square foot Music City Center was designed and constructed with sustainability in mind. Our facility is certified LEED Gold by the U.S. Green Building Council. Our high-performance building envelope is equipped with a 4-acre green roof, array of 845 solar panels and energy efficient technology.

The green roof is an impressive sustainable feature of the building. The Green Roof helps insulate the large Exhibit Halls beneath, helping to reduce the amount of energy needed to heat and cool the building. It is made up of 14 different kinds of sedum plants and a waterproofing membrane. Sedum plants are drought and heat tolerant, which is necessary to withstand living on top of a building. These layers help reduce the urban heat island effect by lowering air temperatures and help improve storm water management by absorbing more water that would otherwise runoff into our local bodies of water, collecting pollutants along the way. In FY 2019, we collected over 3 million gallons of rainwater from our Green Roof, reducing our municipal water usage by 51%. Our bees also call the Green Roof home. We keep hives on the roof to support the bee population in Nashville and provide pollinators for the many green spaces downtown. The honey produced each year is used in our kitchen. Our partners from the Nashville Area Beekeepers Association help our Bee Team manage the hives year-round.

Energy efficiency and conservation are priorities at Music City Center. During the design and construction phase, optimized energy systems were attained using enhanced energy modeling. We have high performance HVAC systems and variable frequency drives to enhance motor, fan and pump performance. Building lighting systems are customizable and controlled by our state-of-the-art automated lighting program. Occupancy sensors and scheduling programs are utilized throughout the building to reduce overall energy consumption. Above the guitar shaped roof of the Grand Ballroom, an 845-panel solar array produces renewable energy for our building.

Blending a suburban campus in urban downtown Nashville, TN, the Gulch Hub cements Asurion’s new global offices in the Music City. This new tech campus for the tech care company serves as a physical connector between the Gulch, Capitol View and downtown Nashville neighborhoods with a 551,00-square-foot complex. Boasting an unheard-of 1.3 acres of outdoor and greenway space, these two interconnected buildings foster innovation and collaboration while celebrating the history of the community and railways that built the neighborhood. This campus encourages movement of its 2,000 employees throughout the building with opportunities for connection at every turn, including a shared podium and sky bridges on the fifth and seventh floors. The Gulch Hub not only focuses on creating a collaborative work environment for Asurion employees but also on enriching their quality of life. On-site offerings feature a wide variety of amenities, including a full-service fitness center, multi-station café, barista bar serving local roasts, interactive brand displays, live green wall, rooftop lounge and 80,000 square feet of exclusive outdoor green space.
Consolidating four offices into one campus at 1101 Church Street, this LEED “Gold” building translates Asurion’s core principles in its diverse design. Sited on the Gulch Greenway, a 12-foot-wide off-street multi-use trail connects the campus to the city’s extensive Greenway system. Asurion’s building creates opportunities to be even more bike and commuter-friendly with its monumental staircase conveying the 42’ elevation between Church Street and 11th Avenue.

Participants should be prepared to share valid identification (driver’s license, ID cards or passport information prior to the event.)
IFMA will email participants approximately 4 weeks prior to the facility tour requesting this information.
Please be prepared to show a valid identification (driver’s license, ID or passport) on-site and abide to current Covid protocols (may include temperature/other screening and masks…TBD)

Schneider Electric’s Nashville Hub is one of the world’s most automated, connected, healthy and energy efficient office buildings. Built in 2018 with the challenge of reducing the company’s local real estate footprint by half while also adding employees, the Nashville Hub has delivered on all its goals, including significant savings on all operational costs and energy consumption. Its LEED Gold certification is one proof point of the site’s efficiency and sustainability. 
The tour will highlight how the team created future-ready facility and workforce, while ensuring the confort, safety, and security of Schneider Electric employees and guests in the multi-tenant building. The tour will also include a tour of our Innovation Hub, Data Center Operations, Product Development/Cybersecurity Test Labs, Control Tower and more.
 

Participants should be prepared to share valid identification (driver’s license, ID cards or passport information prior to the event.)
IFMA will email participants approximately 4 weeks prior to the facility tour requesting this information.
Please be prepared to show a valid identification (driver’s license, ID or passport) on-site and abide to current Covid protocols (may include temperature/other screening and masks…TBD)

Vanderbilt’s method of generating power on campus has transformed throughout the years. Between 1888 and the mid-1920s, Vanderbilt relied on the Mechanical Engineering Hall’s boiler. Its steam provided heat and its generator produced electricity for all of campus. A new power plant was constructed between 1925 and 1927, this time operating off coal-fired boilers. Coal-fired boilers continued to be the campus’ main source for generating power until 1988 when the first natural gas boiler was introduced, converting Vanderbilt’s power plant to a dual-fueled cogeneration power plant. The cogeneration process was highly efficient, using backpressure and condensing turbines to ensure maximum performance. In 2000, Vanderbilt began to expand and diversify its power generation, installing natural gas turbines, electrical generators, heat recovery steam generators, and even a small amount of solar panels.
In 2013, the Vanderbilt Board of Trust approved a large capital investment to convert the cogeneration power plant from using coal and natural gas to using exclusively natural gas. Vanderbilt officially became coal free on November 19, 2014.
The current plant configuration consists of three Natural Gas Fired Gas turbines, three Heat Recovery Steam Generators, and two High Efficiency Natural Gas/Fuel Oil fired package Boilers.
Participants should be prepared to current Covid protocols (may include temperature/other screening and masks…TBD)

Review the methodology of the competency-based exam, practice applying critical thinking skills and discuss the rationales used in practice exam questions. You’ll review the overall methodology of the CFM Exam and practice applying FM knowledge and critical thinking skills in a competency-based exam through practice exam questions. Added value: Classroom courses allow you to ask essential questions and discuss real-world examples.

Information about CFM can be accessed at https://www.ifma.org/credentials/certified-facility-manager-cfm/

Review the methodology of the competency-based exam, practice applying critical thinking skills and discuss the rationales used in practice exam questions. You’ll review the overall methodology of the CFM Exam and practice applying FM knowledge and critical thinking skills in a competency-based exam through practice exam questions. Added value: Classroom courses allow you to ask essential questions and discuss real-world examples.

Information about CFM can be accessed at https://www.ifma.org/credentials/certified-facility-manager-cfm/

Facilities represent a large part of any organization's assets – whether small or large, incorporated or unincorporated, public or private, profit or not-4-profit, domestic or international. There are many significant costs, risks and opportunities associated with owning and leasing facilities. Facility Managers need to understand the principles and practices of real estate and how these contribute to achieving the core business strategies of the demand organization.
With this one-day, instructor-led course, you will review the interface between real estate decisions, facility management functions and the ability of the demand organization to achieve its goals. Facility managers will learn how to develop and implement a real estate strategy that includes methods to access, acquire, manage and dispose of physical assets.
Added value: Classroom courses allow you to ask essential questions and discuss real-world examples before completing your course with self-study.

As business leaders step up the corporate response to the sustainability agenda, facility managers are increasingly being asked to deliver support service that is broader and deeper than ever before. Sustainable development, as a concept, forces organizations to shift their focus from short term to long term. Facility management is a vital function, a service that supports the people who deliver the core business and is essential to the demand organization’s aspirations for corporate social responsibility.
With this one-day instructor-led review course, participants will be able to discuss the following concepts as they relate to sustainability and FM:

• Energy management
• Water management
• Materials and consumable management
• Waste management
• Workplace and site management

Learn the essential finance and business practices and how to integrate those into your function as an FM. Understand how to engage finance, legal, procurement, risk managers and others to maximize decisions for your organization.

Learn the essential finance and business practices and how to integrate those into your function as an FM. Understand how to engage finance, legal, procurement, risk managers and others to maximize decisions for your organization.

Learn how to assess and inspect facility needs. Manage, oversee and monitor O&M of buildings, systems and equipment. Understand the processes for developing occupant service specifications and more.

Learn how to assess and inspect facility needs. Manage, oversee and monitor O&M of buildings, systems and equipment. Understand the processes for developing occupant service specifications and more.

Effective strategies require facility managers to be able to integrate people, place and process. They must be able to align the facility portfolio and functionality with its organization’s missions and available resources.

Effective strategies require facility managers to be able to integrate people, place and process. They must be able to align the facility portfolio and functionality with its organization’s missions and available resources.

Plan, initiate and execute projects. Understand the entire project life cycle and how to monitor and control project performance. Learn about the facility managers role in projects and how to evaluate outcomes.

Plan, initiate and execute projects. Understand the entire project life cycle and how to monitor and control project performance. Learn about the facility managers role in projects and how to evaluate outcomes.